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EXCHANGE

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• Prishanna is Exchange only, apart from earrings, due to hygiene reasons.

• Exchanges will not be processed until the items are received in their original condition and packaging.

• Customers are liable to pay for any remaining cost if they wish to exchange for a more expensive item.

• We will not refund the difference of an exchange if a customer wishes to exchange for a cheaper item.

• Exchange requests have to made within 1 week after the customer has received the item in question.

• All customers are liable for their own shipping fees.

 

REFUND

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• Refunds are not given at any time.

• A replacement item will be sent if there is a manufacturing issue of which an image is required.

• Please send any faulty item images to: prishanna@hotmail.com

• Faulty claims must be made within 1 week after receiving the item in question and must include

proof of purchase or order number.

• Replacements for faulty images are not guaranteed unless approved by our team.

• Replacements will be dispatched within approximately 2 working days after

we have approved your replacement request.

 

DELIVERY

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Processing time:

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We take up to 2 working days to process your order.

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Estimated shipping times:

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United Kingdom: 3-5 workings days

Europe: 5-7 working days

United States: 2-4 weeks

Australia: 3-5 weeks

 

Custom and import taxes:

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Buyers are responsible for any customs and import taxes that may apply.

We will not take responsibility for delays due to customs.

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